Zero Hassle Returns

At Filofax, we would like to make your shopping experience as easy as possible. We have therefore made our returns policy very simple. If you are unhappy with any item you have purchased from Filofax, simply return it to us free of charge in its original condition with your Order Reference Number within 14 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights. Simply cut out the return address label provided and affix it to the parcel. We ask that you wrap the parcel carefully to prevent damage.

We recommend that you obtain proof of posting. Your refund will automatically be processed via the same method your payment was made, Please allow time for the credit to appear on your statement. Unfortunately, items ordered from our website cannot currently be returned to the Filofax store.

PLEASE SEND YOUR RETURN TO:


FILOFAX CO.NZ - Returns
PO Box 25949 St Heliers
Auckland 1740